Frequently asked questions
Products
Where is Minoiko olive oil produced?+
Minoiko is based in Lagouta, in the mountainous region of Minoa Pediadas, Heraklion, Crete. Our olive oils are closely connected to the local area and are handled through the relevant stages of production, storage and bottling.
What type of olive oil do you offer?+
Our range may include extra virgin olive oil, organic options, premium bottles, larger household formats, gift sets and professional packaging. Availability and specifications are presented clearly on each product page.
Is all Minoiko olive oil organic?+
Not necessarily. Products that are certified organic are clearly identified on their packaging and product page. Organic claims apply only to products covered by a valid certification.
Where can I find nutritional and product information?+
Relevant information is displayed on each product page and on the packaging — including category, quantity, nutritional declaration, storage guidance, origin and traceability information.
Storage and Use
How should I store olive oil?+
Store olive oil in a cool, dry place away from direct sunlight, heat and strong odours, and keep the container properly closed after use.
Can olive oil be used for cooking?+
Yes. Olive oil can be used in a wide range of hot and cold applications, including salads, marinades, sauces, vegetables, pasta dishes and everyday cooking. Always choose the most suitable product for the intended use.
Why is packaging important?+
Appropriate packaging helps protect olive oil from factors that may affect its quality, particularly light, air and heat. The type of packaging may vary according to the product format and intended use.
Orders and Delivery
Where do you deliver?+
Available delivery destinations are displayed during checkout. For orders outside the listed areas, please contact the team before placing an order.
How can I track my order?+
Where tracking is available, customers receive the relevant delivery information after their order has been dispatched.
Can I change or cancel an order?+
Please contact the team as soon as possible. Changes may be possible before the order has been prepared or dispatched.
What should I do if my order arrives damaged?+
Contact the customer service team promptly with your order details and clear photographs of the packaging and item. The team will review the issue and advise on the next steps.
Wholesale and B2B
Do you supply restaurants and hotels?+
Yes. We welcome enquiries from restaurants, hotels, delicatessens, retailers and other professional buyers. Please use the B2B enquiry form with information about your business and requirements.
Do you work with international distributors?+
We are open to discussing suitable distribution and wholesale partnerships. Professional buyers can submit their details through the B2B page for further assessment.
Can I request larger quantities or professional packaging?+
Availability depends on the product, packaging format, quantity and destination. Submit a B2B enquiry with your requirements and our team will respond with the relevant information.
