Returns Policy
1. Right of withdrawal (14 days)
If you are a consumer, you may withdraw from your purchase within 14 calendar days of receiving the goods, without giving a reason, in accordance with Greek and EU consumer law. To do so, inform us clearly (e.g. by email to minoiko@minoiko.gr) within that period.
2. Condition of returned items
Because our products are food, items must be returned unopened, unused and with their seal and packaging intact, in a condition suitable for resale. For reasons of health and hygiene, sealed food items that have been opened after delivery cannot be returned unless they are defective. You are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.
3. How to return
Email minoiko@minoiko.gr with your order number and the item(s) you wish to return, and we will confirm the return address and steps. Please pack items securely. Unless the item is defective or incorrect, the direct cost of returning the goods is borne by the customer.
4. Refunds
Once we receive and check the returned goods, we will refund the amount paid for them using the same payment method you used, within 14 days of being informed of your withdrawal. We may withhold the refund until we receive the goods back or you provide proof of return.
5. Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us promptly at minoiko@minoiko.gr with your order details and clear photographs. Where a product is defective or not as described, you are entitled to a repair, replacement or refund under the statutory legal guarantee, at no cost to you. This does not affect your other legal rights.
6. Contact
For any return or refund question, contact minoiko@minoiko.gr or +30 28910 91270.